Thinking about ending your People’s Postcode Lottery subscription but not sure how to do it online? You’re not alone. Whether you want to stop taking part or simply keep a closer eye on monthly spending, knowing the right steps makes everything easier.
The process can feel unclear, especially as different websites say different things. No need to worry, this guide sets out what to do in plain English so you can sort it without hassle.
You’ll learn the quickest way to cancel through official channels, what details to have ready, and what happens afterwards. It is written for readers across the UK, even if you’ve never cancelled a subscription before.
Can I Cancel My Postcode Lottery Subscription Online?
If you’re hoping to cancel through the website, it helps to know what is actually available.
At the moment, there is no permanent cancel button in the online account area. Some services offer one, but here the process is a little different. Instead, the People’s Postcode Lottery asks customers to contact the Customer Experience team to request cancellation.
You can do that by email or through the enquiry form on their website. Both options are available at any time, so there’s no need to wait on the phone. Include your full name, postcode, and the email linked to your account to help the team find your details quickly.
Only use contact information listed on the official website. The team will confirm once your request has been processed.
Curious how this works in practice? The next section walks through what you’ll see online so you know what to expect.
Quick Step-by-Step Online Cancellation Guide
Log In To Your Postcode Lottery Account
Most cancellations start in your online account on the official website. Sign in with your email address and password. If you cannot remember the password, the reset option on the sign-in page sends a link to your inbox so you can get back in.
Go To Your Subscriptions Or Account Settings
After signing in, the account area appears under your name or a profile icon near the top of the page. A section labelled Subscriptions or My Account usually shows your active entries and payment status, which is the information the team will refer to when actioning a cancellation.
Select The Subscription And Choose Cancel
In some cases, an on-screen option to cancel may appear next to your entries. Where it does, use it and follow the prompts. If no cancel button is shown, the site typically directs you to the web contact form. Submitting the form from within your account helps route your message to the right team with the correct details attached.
Confirm Cancellation And Save Confirmation
Once you have sent the request or used any available on-screen option, look out for an email confirming the change. Sometimes a confirmation message also appears on the website. Keep a copy of that confirmation for your records.
Prefer not to use the website at all? There are other ways to cancel that might suit you better.
How Do I Cancel If I Don't Have Online Access?
Cancel By Phone
If you do not use the internet, you can cancel by calling the Customer Experience team on 0808 109 8765. This number is free from most UK landlines and mobiles. A member of the team will confirm your details, such as your name, postcode, and possibly your date of birth, to make sure they are speaking to the right person.
If you pay by Direct Debit or debit card, having those details to hand can help. The agent will process the cancellation and confirm what happens next.
Cancel By Email Or Post
You can also request cancellation by email or post. For email, write to info@postcodelottery.co.uk, state that you want to cancel, and include your name, postcode, and the email used for your subscription.
If you prefer post, write to People’s Postcode Lottery, 28 Charlotte Square, Edinburgh, EH2 4ET. Add your contact details so they can match your letter to your account. You will receive confirmation once the cancellation is complete.
Will I Get A Refund After Cancelling?
Refunds depend on timing. Payments you have already made are used to cover upcoming draws. If you cancel and there are future draws you have paid for that have not yet taken place, you may be eligible for a refund for those unused entries.
If a payment has already been allocated to draws that are scheduled or have taken place, that portion is not refunded, as those entries are considered used.
If you are unsure which draws your last payment covers, check your account or ask the team to confirm. Any refund is usually sent back using the same method you used to pay, such as your debit card or Direct Debit. Once approved, refunds and confirmations are normally issued within a few working days, although exact timings can vary by bank.
Timing is also important for how quickly the cancellation itself goes through.
How Long Does Cancellation Take?
After you request cancellation by email, phone, or the website form, it is typically handled within a few working days. Most people receive a confirmation email soon after the request is processed.
If payment for the next draw has already been taken, you may still be entered into that draw. The cancellation will then apply to future draws. Direct Debits stop once cancellation is confirmed, and you can check with your bank if you want reassurance that no further payments will be taken.
If a refund is due, it is usually processed within several working days, although bank processing times can differ slightly.
Wondering what this means for tickets you have already paid for? That is next.
What Happens To My Entries And Tickets After Cancellation?
Any draws you have already paid for will normally still include your entries, so those tickets remain valid until the last paid draw has taken place.
There will be no new entries after your final paid draw. If you are not sure when that is, your account history or the Customer Experience team can confirm it for you.
If a prize is won from any of those final draws, it is paid as usual, either to your bank account or by cheque, depending on your original payment method. Once all paid draws are complete and any prizes have been settled, the subscription closes and no further charges are made.
Can I Rejoin The Postcode Lottery After Cancelling?
If you decide to take part again later, you can sign up once more as long as you meet the usual requirements. You need to be at least 18 and have a valid UK address and payment method.
There is no waiting period. You can rejoin via the website or by contacting the Customer Experience team. Your previous entries do not carry over, so a new subscription starts fresh under the current terms and prices. If your postcode is already active in the draws, you can still add your own entries.
If gambling starts to feel difficult at any point, free and confidential support is available in the UK. Services can offer impartial advice and practical tools to help you stay in control.
If you would like more help with cancellation or anything else covered here, get in touch with us and we will point you in the right direction so you can wrap this up with confidence.
**The information provided in this blog is intended for educational purposes and should not be construed as betting advice or a guarantee of success. Always gamble responsibly.