You’ve entered a BOTB competition and now you’re wondering how they would let you know if you’ve won. You might have heard stories of people missing the call, or you’re simply keen to recognise the signs so you do not miss that moment.
A common question is whether BOTB uses one specific number or a range of lines. You may also want to know what the process looks like from the first call through to the handover, and how to check it is really them.
If you want clear, practical answers on how BOTB contacts winners, what to expect, and how to verify a genuine call, this guide has you covered.
How Does BOTB Contact Winners?
BOTB, short for Best of the Best, gets in touch with winners mainly by phone. If your entry is selected, someone from the team will call the number linked to your account. To avoid missing out, make sure your contact details are accurate and up to date in your account settings.
Calls are usually made during typical UK business hours, although times can vary. If you are not available, they may try again later rather than relying on a single call.
For bigger prizes, the call may be part of a filmed surprise. In those cases, you might speak to a presenter, and a camera crew could be ready to capture your reaction. BOTB will always respect your consent and can arrange alternatives if you prefer not to be filmed.
After the call, BOTB usually confirms the result in writing by email, and may sometimes follow up with a text. Official communications will come from BOTB’s recognised channels, and written confirmation will outline next steps and any verification required.
If they cannot reach you straight away, they typically try multiple times over a reasonable period. They may leave a voicemail or send a brief message asking you to get in touch.
During the conversation they will confirm details to ensure they are speaking to the right person. This can include verifying your identity, age and eligibility, and confirming your winning entry. They will not ask for payment to release a prize, nor will they request PINs, full passwords or remote access to your device.
Now that you know the first contact is by phone, it helps to understand what number might appear on your screen. Calls may show a UK landline or mobile number, and caller ID can vary.
If you are unsure about a call, you can end it and contact BOTB via their published customer service details to confirm. You should also check your email (including junk folders) for written confirmation. Only confirmed winners are contacted, and prizes are awarded in line with the stated terms and judging results. Play responsibly and only spend what you can afford.
Does BOTB Call From A Fixed Number Or Varying Numbers?
BOTB does not use one set phone line. Calls can come from different numbers, including a London landline that starts with 020 or a mobile number.
In some cases, the call may appear as Private or Withheld, so nothing displays on your screen. This can happen due to call routing or network settings, and it does not necessarily indicate a problem.
There is no official public number that BOTB always uses, which means the call is not always easy to recognise at a glance. If a call is missed, the team often tries again and may leave a voicemail or follow up by email.
Be cautious with any unexpected call. Do not feel pressured to respond immediately, and avoid sharing passwords, full card details, bank security codes, or other sensitive information over the phone. Legitimate contact should not require upfront payment to claim a prize.
If you are unsure whether the number is genuine, you can independently verify it using the contact details listed on BOTB’s official website, or wait for a voicemail or email and review it carefully before replying. Identity or age checks may be required, but these should be completed through secure, trusted channels.
If you choose to take part in competitions, please do so responsibly and in line with applicable rules and eligibility requirements.
How Can I Verify A Call That Comes From BOTB?
It is sensible to verify any call before sharing personal information. A genuine BOTB representative will calmly explain what you have won and confirm details that match your account, such as your full name, the competition you entered, and the prize you selected.
They will not pressure you to act immediately, ask for payment to release a prize, or request full banking details, passwords, card PINs, one‑time passcodes, or remote access to your device during an initial conversation.
If anything feels unclear, it is reasonable to ask the caller to confirm entry specifics you would expect them to know, for example the date of your entry, the number of tickets purchased, or the email address registered on your account. A legitimate caller should be able to verify these without hesitation and will accept that you may wish to double‑check.
Remember that caller ID can be spoofed. You can end the call and contact BOTB using the details on the official website or through the logged‑in area of your account. This puts you back in control and allows you to speak to the team directly to confirm whether the call was legitimate.
Checking your BOTB account is another useful cross‑check. A genuine win will appear in your account and be followed up by an email from an official address. You should see consistent information across your account dashboard, recent entries, and any notifications you receive.
For your security, never share full card numbers or security codes, upload documents to unofficial links, or make payments to claim a prize. Prizes do not require an upfront fee to be awarded, and any identity checks will be carried out through secure, official channels.
With verification covered, the next question is what information they usually ask for.
What Information Will BOTB Ask For During The Call?
The call focuses on confirming your identity and matching your details to their records. Expect straightforward checks such as your full name, the contact information on your account, and, where relevant, your address or postcode.
They may also ask you to confirm your account or entry details to ensure they are speaking to the correct person. This is a routine security step and helps protect your account from unauthorised access.
They may confirm which competition you entered or the prize you selected. For higher-value prizes, simple extra checks can be used, such as part of your date of birth or a pre-set security question, to make sure the prize goes to the right person and that you meet eligibility requirements (for example, being 18+ and resident in an eligible region).
To protect you, they will not ask for your password, full payment card number, or one-time passcodes that you did not initiate. Any verification is limited to information that safely confirms your identity.
Sensitive financial details are not requested at this stage. If bank information is needed later for a cash prize, it is handled through secure channels rather than on the first call, and may include standard verification checks (such as KYC/ID confirmation) before any funds are released.
Communications are made via official BOTB channels. If anything seems unusual, you can end the call and contact them using the verified details published on their website. They will never pressure you to act immediately or request upfront fees.
If you miss that first ring, here is what usually happens next. They typically try again during reasonable hours and may leave a voicemail or send a message from an official contact address to arrange a suitable time to speak.
Your eligibility is not affected if you do not answer straight away. You can return the call using verified contact details and, if needed, request that they confirm information to reassure you before continuing.
Prizes are only awarded to eligible, age-verified entrants, and all checks are carried out fairly and transparently in line with applicable regulations and BOTB’s published procedures.
What To Do If You Miss A Call From BOTB?
Missing a call from an unfamiliar number is common, so there is no need to worry. It is sensible to check your recent calls and voicemail, as staff often leave a clear message and may also follow up with a text or an email to the address registered on your account. It can also help to review your notification settings to ensure you can receive future updates promptly.
Messages from BOTB usually state who is calling and why. If a message looks genuine but you are unsure, use the contact details listed on the official BOTB website to get in touch directly and confirm whether they were trying to reach you. Avoid clicking unknown links or sharing personal or financial information with an unverified caller, and remember that reputable operators will not ask for payment in order to release a prize.
If there is nothing in your voicemail or inbox, it is still possible the team will try again, typically during reasonable hours. You can also return the call using the phone number shown on the BOTB website or by replying through your account’s usual communication channels. Please note that a missed call alone does not confirm a win; outcomes are communicated only after appropriate checks and in line with the applicable terms and conditions.
Once contact is re‑established, the process usually moves forward at a sensible pace. The team will first confirm your identity and eligibility, then discuss next steps and arrange a suitable time to talk, without pressure. You may be asked to provide documents securely via official channels, and keeping your account details up to date can help avoid delays.
Here is how the timeline typically unfolds, from initial verification through to confirming any outcome and agreeing the appropriate next steps.
Typical Timeline After A BOTB Win
Once independent judging has taken place and your entry is confirmed as the winning one in line with the published rules, the team will get in touch by phone. For main competitions this usually happens on the same day that results are finalised, most often a Tuesday, although exact timings can vary.
If the first call is missed, BOTB will try again and may follow up with a voicemail, email or text. Their priority is to speak with you directly and to confirm your identity before any public announcement or publication of results beyond what is required by the terms and conditions.
For your security, BOTB will not pressure you to act immediately or to share sensitive details through unsolicited links. You can verify any contact by calling back on the official number or by checking your account notifications. You will not be asked to pay a fee to claim a prize.
After the initial call, a confirmation email sets out the details of your win and what happens next. You will be guided through verification checks, which may include age (18+) and identity confirmation, address validation and, where appropriate, anti‑money laundering checks. These are standard regulatory requirements and help ensure prizes are awarded fairly and safely.
For vehicle prizes, the team will discuss delivery or collection options, expected timeframes and any necessary paperwork, such as registration and insurance. Where available, and only with your consent, they may arrange a filmed handover or photos. If a particular model or specification is unavailable, suitable alternatives or a revised timeline may be discussed in line with the terms and conditions.
For cash prizes, payment is arranged through secure processes once verification is complete. Funds are typically sent by bank transfer to the verified account. Transfer times can depend on your bank and may be affected by weekends or bank holidays. BOTB will confirm the method and anticipated timescale before any payment is made.
Throughout the process, communication continues using the contact details on your account, with clear next steps provided at each stage. You remain in control of any optional publicity, and your personal information is handled in line with the stated privacy policy and applicable regulations.
Timelines can differ depending on the nature of the prize, your location and the speed of completing checks. Understanding how BOTB will contact you, how to verify a genuine call or message, and what to expect afterwards helps keep the experience straightforward from the first ring to the final handover.
**The information provided in this blog is intended for educational purposes and should not be construed as betting advice or a guarantee of success. Always gamble responsibly.